A/HRC/5/21 page 20 E. Involvement of the complainant and of the State concerned 106. The complaint procedure shall ensure that both the author of a communication and the State concerned are informed of the proceedings at the following key stages: (a) When a communication is deemed inadmissible by the Working Group on Communications or when it is taken up for consideration by the Working Group on Situations; or when a communication is kept pending by one of the Working Groups or by the Council; (b) At the final outcome. 107. In addition, the complainant shall be informed when his/her communication is registered by the complaint procedure. 108. Should the complainant request that his/her identity be kept confidential, it will not be transmitted to the State concerned. F. Measures 109. In accordance with established practice the action taken in respect of a particular situation should be one of the following options: (a) To discontinue considering the situation when further consideration or action is not warranted; (b) To keep the situation under review and request the State concerned to provide further information within a reasonable period of time; (c) To keep the situation under review and appoint an independent and highly qualified expert to monitor the situation and report back to the Council; (d) To discontinue reviewing the matter under the confidential complaint procedure in order to take up public consideration of the same; (e) To recommend to OHCHR to provide technical cooperation, capacity-building assistance or advisory services to the State concerned. V. AGENDA AND FRAMEWORK FOR THE PROGRAMME OF WORK A. Principles − Universality − Impartiality − Objectivity