A/HRC/25/27 there is a resulting lack of confidence in all other aspects of governance. A sustained effort should therefore be made to integrate human rights principles and standards into the public service and into governance more broadly. 76. These principles and standards should be promoted and instilled in the national public service through education and capacity-building programmes that are mandatory for all those delivering or administering public services. 77. Practical measures that can be adopted to further the implementation of a human rights approach to public services include: (a) integrating human rights considerations in the recruitment of personnel; (b) providing human rights training and guidance for all staff; (c) incorporating human rights into codes of conduct and practice; (d) establishing transparent, responsive, inclusive and participatory approaches to public service; (e) providing incentives for achievements in human rights and public services; (f) integrating and applying human rights standards across all services, alongside legal and financial implications; (g) creating adequate grievance mechanisms and effective remedies; and (h) systematically measuring the impacts of service delivery on internationally guaranteed human rights. 78. International efforts relating to public service improvement are fragmented across a number of international treaty regimes and organizations. There is a need for human rights-based policy coherence and coordination to support public service improvements globally. 79. International financial and trade institutions have a significant impact on public service provision through their policies and rules. There is a need for better synergy between international financial institutions and United Nations mechanisms. This may also assist in moving towards a credible and transparent global accountability framework in relation to public service, in a manner consistent with human rights obligations. 18

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