A/HRC/25/27 Community participation 68. Many Member States, such as Sri Lanka, encourage public and community participation, including joint decision-making processes. In Georgia, during public procurement processes, citizens can participate online, and there is a dispute resolution board on which civil society is represented on an equal footing with public officials. Bilateral relationships 69. Some Member States utilize bilateral support mechanisms where both countries’ public services benefit from the relationship, as is the case with Colombia and Spain. Complaints processes 70. Multiple avenues exist in many Member States through which complaints about public officials, incidents or tender processes can be pursued, including ombudsmen, the courts and service commissions. Accountability 71. National Human Rights Commissions play an important role in ensuring the accountability of service providers, as the Commissions monitor the activities of service providers and can raise complaints, as well as offering training. The Division for Public Administration and Development Management recognized that “the overriding purpose of promoting public service is to support peace and security, social rehabilitation and human rights and development”. Qatar has outlined its work with not-for-profit organizations and UNDP; some NGOs in Qatar provide some public services. Human rights education 72. Mauritius is planning on introducing human rights education programmes into high school national curricula in order to help create a national culture of human rights awareness. Third-party delivery 73. Latvia has a law that sets limits on the delegation of public services to third parties, and creates exceptions in the cases of some public services which may not be delegated. Tanzania has a Public-Private Partnership Act which provides a performance management system and under which non-State actors perform non-core functions of service delivery. National goals 74. National plans of development that highlight human rights principles are in existence in some States, including Mexico, Moldova, Qatar and Romania. VI. Conclusions and recommendations 75. The management of public service is a critical link between duty bearers and rights-holders. Delivery institutions such as hospitals and schools and providers of infrastructure and other basic facilities such as energy, water and sanitation are essential to the implementation of human rights. How these services are perceived and actually delivered has a significant impact on how governance is assessed within a State. When a public service is run down, has shortages of staff and basic infrastructure, struggles to provide basic services, is poorly managed in terms of financial and other resources, or when people experience corruption and inefficiency, 17