A/HRC/32/38
search engines and domain name registrars, nevertheless face the threat that States will
disrupt local infrastructure, threaten the safety of local employees, or block local access to
their platforms.
41.
Private actors may also request intermediaries to restrict or remove content. For
instance, intellectual property complaints often arise when a private party alleges that a
person has shared or used content in a manner that violates its copyright or has created a
domain name that violates its trademark. While fair use and other defences to such
complaints may be available, intellectual property frameworks may inhibit cultural and
artistic expression (see A/HRC/28/57).
42.
The European Court of Justice, in Google Spain v. Mario Costeja González,
compelled Google under the Data Protection Directive of the European Union to delist
search results based on web pages that identified González, even though the original
publication of those pages was itself not subject to takedown.24 The decision has found an
active life outside the European context. 25 The scope and implementation of this approach
raise questions about the appropriate balance between the rights to privacy and protection
of personal data on one hand, and the right to seek, receive and impart information
containing such data on the other.
43.
Intermediaries are increasingly required to assess the validity of State requests and
private complaints against general legal criteria, and remove or delink such content based
on such assessments. For example, the Cybercrime Act, 2015 of the United Republic of
Tanzania only exempts hyperlink providers from liability for information linked provided
that they “immediately remove[ ] or disable[ ] access to the information after receiving an
order to do so from the relevant authority”.26 In the context of copyright, the Digital
Millennium Copyright Act of the United States of America exempts providers of “online
services and network access” from liability for third party content only if they respond
“expeditiously to remove, or disable access to the material that is claimed to be infringing
or to be the subject of infringing activity” upon notice of such infringement. 27 These notice
and takedown frameworks have been criticized for incentivizing questionable claims and
for failing to provide adequate protection for the intermediaries that seek to apply fair and
human rights-sensitive standards to content regulation.
44.
Another major concern is that private intermediaries are typically ill equipped to
make determinations of content illegality. The Inter-American Commission on Human
Rights has observed that private actors “lack the ability to weigh rights and to interpret the
law in accordance with freedom of speech and other human rights standards”.28 This may
be due to resource constraints, lack of oversight and accountability, or potential conflicts of
interest. In the face of potential liability, companies may be prone to self- or overcensorship.
Extralegal restrictions
45.
States also seek to restrict digital content outside the law. Some States have pushed
for social media companies and other hosts of user-generated content to monitor and take
down content on their own initiative, rather than wait for law-based requests from the
Government. Government officials have also attempted to persuade companies to adopt
“counter-speech” initiatives through public forums, campaigns and in private discussions.
24
25
26
27
28
12
Judgment of the European Court of Justice (Grand Chamber), case C-131/12 (13 May 2014).
Submission of Article 19.
Para. 43 (a).
United States Code, title 17, sect. 512 (c) (1) (C).
Inter-American Commission on Human Rights, Freedom of Expression and the Internet, pp. 47-48.
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