A/HRC/38/35 Report of the Special Rapporteur on the promotion and protection of the right to freedom of opinion and expression Contents Page I. Introduction ................................................................................................................................... 3 II. Legal framework ........................................................................................................................... 3 A. State obligations.................................................................................................................... 4 B. Company responsibilities ...................................................................................................... 5 Key concerns with content regulation ........................................................................................... 6 A. Government regulation ......................................................................................................... 6 B. Company moderation of content ........................................................................................... 8 Human rights principles for company content moderation ........................................................... 14 A. Substantive standards for content moderation ...................................................................... 15 B. Processes for company moderation and related activities ..................................................... 16 Recommendations ......................................................................................................................... 19 III. IV. V. 2