A/HRC/44/25 they voice dissenting and critical views. More needs to be done to protect civil society actors, and human rights defenders in particular, from attacks, including physical violence, arbitrary detention, disappearances, and online and offline harassment, that seek to silence critical voices. Reprisals and intimidation against those who cooperate with the United Nations are contrary to the values and principles enshrined in the Charter of the United Nations and require special attention and a firm response. 67. International and regional organizations, in particular the United Nations, should: (a) Develop a consistent protection response with clearly established protocols and follow-up mechanisms, including through engagement with international, regional and national civil society actors. Such a policy should be context-specific and conflict-sensitive; reflect key principles such as confidentiality, do no harm, and informed consent; be sensitive to diverse protection needs and unique challenges faced by different population groups; ensure digital security; and adopt safe communication channels and tools for civil society; (b) Conduct a context analysis of the legislative, institutional and policy framework as part of its response, with due attention to gender dimensions, and identify and connect with actors that provide protection and support to actors at risk; (c) Address urgent protection needs when cases occur; cater for the safety and diverse protection needs of victims; coordinate with other relevant actors, including international and regional human rights mechanisms, the diplomatic community and international protection networks, and follow up in a coordinated way, including through quiet diplomacy or publicity, detention visits and trial monitoring; document and collect information about violence, intimidation, threats and attacks on civil society actors; and ensure follow-up. 16