A/HRC/36/45 (d) Ensure that regulatory frameworks provide a multifaceted and differentiated interpretation of affordability, capturing the specific needs of those living in vulnerable situations; (e) Ensure that access to water and sanitation services is not conditioned by land tenure in law and in regulatory frameworks; (f) Ensure through adequate regulation that, when extending formal services to informal settlements, these services are affordable and do not interfere with people’s access; (g) Prohibit disconnections due to inability to pay, in law and in regulatory frameworks; (h) Ensure that instruments delegating service provision, including contracts, reflect the national regulatory framework and human rights standards; (i) Include, in regulatory frameworks, specific requirements ensuring adequate provision of services to, inter alia, homeless people, poor nomadic communities, and victims of situations of armed conflict, emergencies, natural disasters or climate change effects; (j) Include, in regulatory frameworks, specific requirements ensuring adequate provision of services to, inter alia, schools, health facilities, prisons, transport hubs and public spaces in general; (k) Establish the necessary mechanisms to ensure accountability of regulatory actors; (l) Inform and train regulatory actors on the practical implications of the realization of the human rights to water and sanitation in their area of work. 90. In addition, the Special Rapporteur recommends that regulatory actors: (a) Comply with the State’s international human rights obligations with regard to the rights to water and sanitation and take targeted steps towards the full realization of these rights; (b) Carry out independent monitoring of service providers’ compliance with the normative content of the human rights to water and sanitation and ensure that in cases of retrogression providers address the root causes of these violations; (c) Set and monitor indicators that cover all the elements of the rights and disaggregate them by prohibited grounds of discrimination; (d) Ensure non-discriminatory service coverage by service providers, including to poorer neighbourhoods, informal settlements and rural areas; (e) Provide access to objective, comprehensible, clear and consistent information and facilitate free, active and meaningful participation in regulatory decision-making processes; (f) Ensure that tariff-setting reconciles financial sustainability with affordability, while prioritizing and protecting the needs of those living in poverty; (g) Support and influence policy formulation and legislative changes in line with the human rights to water and sanitation; (h) Provide clear and relevant information on their policies, procedures and activities and indicate how they contribute to the progressive realization of the human rights to water and sanitation; (i) Safeguard the right of individuals to submit complaints when the enjoyment of their rights to water and sanitation has been compromised by service providers. 20