A/HRC/25/27 Public service commitment 56. Some States have a publicly stated set of aims which serve to engender a sense of accountability. For example, Morocco has a Charter of Public Service and Sri Lanka has a Citizens’ Charter. Recruitment 57. Nearly all Member States have examinations or open competitions for the recruitment of civil servants, which aids transparency and integrity. This also ensures that the highest possible standards are maintained when employing those who administer services to the public. For example, Moldova stressed that both progress within the civil service and first-time recruitment are based on a meritocratic system that depends on skills and performance. Training 58. Many Member States incorporate human rights education into the training given to staff working in public services, although this is not always compulsory and the frequency of the training varies. In Montenegro, it is conducted annually. In Qatar, human rights education is a legal requirement and the United Arab Emirates has a system of credit hours for the training of public servants. There are efforts in some States, notably Georgia, for human rights training to be disseminated as widely as possible. Serbia noted that “education on the protection and respect of human rights can be successful only in an environment where human rights are consistently exercised and respected”. In many States, such as Australia and Estonia, training is delegated to agency heads, which means that central Government is not responsible for it. In Burkina Faso, the Ministry of Human Rights assists in training. In Mauritius, the National Human Rights Commission gives lectures to the police. Latvia has a school of public administration that provides training. Similarly, Slovenia has an academy dedicated to administration with a compulsory human rights module, and Tanzania has a college dedicated to public service. Assessing public service employees 59. Some Member States have a system of assessing employees using key performance indicators and taking into account the views of online communities. Latvia has introduced new regulations that allow for a 360-degree performance evaluation for those working in public service. E-technology 60. Many Member States are modernizing their public service systems with the use of etechnology, given that increasing numbers of people have access to mobile telephones, even in remote and poor areas of Burkina Faso and Morocco. Cameroon has a website (and a radio programme) on public services. Mauritius has introduced a human rights e-portal. Modernization of public service systems 61. A recurrent theme in the contributions, as highlighted by France and the Russian Federation, was efforts to simplify, modernize and streamline overly bureaucratic processes. In Georgia, “one-stop shops” have been introduced, providing easy access to information and forms, and websites offer similar services. The hope is that this will transform the public service from a bureaucracy to a results-driven organization, delivering on governments’ social contracts with citizens, and building credibility and trust, as in Georgia. There was mention of the increasing creation and use of multiple service delivery 15