A/HRC/25/27 systems, such as in Egypt, where public services can be accessed in post offices, call centres and kiosks. Temporary special measures 62. Many Member States, such as Columbia, employ temporary special measures in order to recruit women into positions in the public service. Sometimes this is extended to persons with disabilities. In some countries, such as Argentina and Sri Lanka, there are quotas for people with disabilities, but not for women. The quotas vary: France has a minimum gender quota of 40 per cent for both genders and applies financial penalties to public bodies that do not adhere to the quota policies. Respect for equality and diversity in public services 63. Many States have domestic laws to promote and protect equality. With regard to public services, Australia has a workplace diversity programme. Sri Lanka promotes the learning of multiple languages for public servants, as significant portions of the population speak different languages. France has a charter for the promotion of equality in public services. Corruption 64. Some Member States take measures to prevent corruption, such as the Russian Federation where civil servants are rotated in and out of highly desirable positions, and also by providing training. Georgia has taken steps to rid its public service of corruption, including by introducing a law on conflict of interests and corruption, and is now building its public service on a customer-oriented model. Some States, including Burkina Faso, Chile and Guatemala, publicly disclose costs, and Chile has a legal framework on transparency and good governance as well as a Transparency Board. Guatemala has legislation on access to public information and has set up a working group to address good governance and human rights. Audits 65. Several States have created supervisory bodies and/or undertake audits. This acts as an accountability mechanism and aids transparency. International, regional and United Nations assistance 66. Some Member States described their collaboration with regional and international assistance, either in the form of anti-corruption initiatives, assessments, or, in the case of Kazakhstan, training. United Nations agencies play a crucial role in helping to rebuild public services, especially after conflicts, declarations of independence and disasters. In Iraq, intergovernmental organizations have been and still are involved with public services. In situations where public services suffer, such as in Iraq, States will revert directly to the principles set out in international law. Mauritius pointed out that UNDP and UNODC have facilitated police reform in order to achieve a “human rights compliant organization”. Creating a culture of human rights 67. Some Member States and the Council of Europe highlighted the fact that they take a proactive approach to creating a culture of human rights, as it is called in Columbia, or a “human rights climate” in Mauritius, or a “culture of respect for human rights” in the case of the Council of Europe and France. 16

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