A/HRC/38/20 13.3 State-based non-judicial mechanisms, to the extent appropriate and relevant in the light of their mandates and functions, participate in and contribute to the development of initiatives and networks of State agencies and practitioners from different jurisdictions with the aim of (a) improving the ease with which and speed at which requests for information, advice and assistance can be made and addressed; (b) creating opportunities for joint and/or coordinated responses to complaints and/or disputes arising from business involvement in human rights abuses that have, or appear to have, a cross-border element; and (c) promoting peer learning among State agencies about regulatory, complaint handling and dispute resolution best practices. 13.4 The State has made arrangements for State-based non-judicial mechanisms, to the extent appropriate and relevant in the light of their mandates and functions, to be able to call upon their embassies and consular services for assistance with research and information-gathering for the purposes of investigating, adjudicating and resolving claims, complaints or disputes arising from adverse human rights impacts that are business related. 13.5 States work through their embassies and consular services to raise awareness and publicize information about the activities and procedures of relevant State-based nonjudicial mechanisms, including information about their mandates and functions in investigating, adjudicating and resolving complaints and/or disputes arising from business involvement in human rights abuses which have, or which appear to have, a cross-border element. 13.6 State-based non-judicial mechanisms have access to the information, support, training and resources necessary to enable personnel to make effective use of the arrangements referred to in paragraphs 13.2, 13.3, 13.4 and 13.5 above. 13.7 The State works through relevant bilateral, regional and multilateral forums and bodies to strengthen methods, systems and domestic law regimes and initiatives relevant to investigating, adjudicating and resolving complaints or disputes arising from business involvement in human rights abuses. 17