A/HRC/44/32 resources for and capacity of key institutions. The recommended action, in the annex, is intended to complement and support the vital action by various actors (State and non-State) to address these wider challenges. B. Methodology 15. To better understand the challenges relating to non-State-based grievance mechanisms, and the actions likely to be most effective given the diversity of non-State-based grievance mechanisms that exist and variations in legal systems, structures and traditions around the world, OHCHR gathered empirical information from a wide range of jurisdictions on the design, functioning and use of non-State-based grievance mechanisms. This was done through: (a) An initial scoping exercise and a public, consultative process in developing the contours of this phase of work;16 (b) Questionnaires targeted at the general public, States, and users and administrators of different types of grievance mechanisms; (c) Participation in over 30 events or consultations in 16 different States covering all five United Nations regional groups; (d) Case studies focusing on different types of mechanisms; (e) Over 100 interviews with users of non-State-based grievance mechanisms, and those who have designed, administered or studied such mechanisms; (f) parties; Review of over 200 reports, studies, articles and submissions prepared by third (g) Review of over 600 business and human rights-related events, news reports and grievances; (h) Discrete research projects undertaken by OHCHR and third parties. 16. A discussion paper17 setting out key observations was published and was the subject of written and in-person consultations in November 2019. 17. In February 2020, OHCHR published a consultation draft of the material that now appears in the annex and addendum of the present report.18 Feedback from States and other stakeholders submitted in response to that consultation process informed the final version contained in the present report. 18. All key documents and milestones of the project were communicated to States and other stakeholders through relevant platforms and information-sharing channels. 19 Additionally, regular briefings on the project were held for State delegates. C. Structure, approach and audience of the recommended action 19. As with the first two phases of the project, the recommended action set out in the annex comprises a number of policy objectives, together with elements to demonstrate different ways that the policy objectives can be achieved. Informed by the various information-gathering activities, these policy objectives and supporting elements are intended to capture “good practice” lessons as regards the design and operation of non-Statebased grievance mechanisms, and relevant legal and policy issues. To ensure global relevance and applicability, the recommended action is designed to be readily adaptable to different legal systems and contexts while also being practical, forward-looking and reflective of international standards on access to remedy. Further explanation as to the various objectives 16 17 18 19 See www.ohchr.org/Documents/Issues/Business/ARP/ARPIII-PoW.pdf. See www.ohchr.org/Documents/Issues/Business/ARP/ARPIII_Discussion_Paper_Nov2019.pdf. See www.ohchr.org/Documents/Issues/Business/ARP/ARPIIIConsultation DraftARPIIIRecommendations_Feb2020.pdf. See www.ohchr.org/EN/Issues/Business/Pages/ARP_III.aspx. 5