A/HRC/23/32
information from grievance mechanisms to review management systems and as a
source of continuous learning.
(b)
Industry groups should identify key sector-specific challenges to
implementing the Guiding Principles, including carrying out human rights due
diligence, and support collective action to address these; and develop high-quality
sector-specific tools and guidance, in full alignment with the Guiding Principles, to
raise awareness and support companies in each sector to implement the Guiding
Principles.
(c)
To cooperate at both the national and the sector levels to support peer
learning on the implementation of the Guiding Principles, and to collaborate and
encourage partnerships, including with small- and medium-sized enterprises, through
chambers of commerce and along value chains.
(d)
To support “safe” spaces for peer learning and for companies, including
small- and medium-sized enterprises, to be able to engage with each other and other
stakeholders to discuss and address challenges; and to collect and share effective
practices on addressing the following common challenges:
(i)
Communicating policy commitments, both internal and external, in a
clear way to all stakeholders, and translating policy commitments into relevant
operational procedures, ensuring their alignment with international human
rights and ILO standards.
(ii)
Determining the appropriate scope and reach throughout the value
chain and across partner relationships, and using appropriate methodologies
and collecting credible information to assess impact.
(iii) Addressing cases of impact and non-compliance by business partners
when there is limited leverage.
(iv) Addressing cases of impact when operating in environments where
human rights are not incorporated in national law, when laws are not applied
in practice or in the absence of Government institutions, and effectively
engaging with all stakeholders in contexts of restricted dialogue.
(v)
Adapting grievance mechanisms to the cultural context, building trust in
grievance mechanisms, and transitioning from complaints hotlines to effective
grievance mechanisms.
(vi) Building awareness and capacity to identify individuals or groups who
are at heightened risk of vulnerability to negative impact or marginalization,
disenfranchised from decision-making or in other ways are less likely to have
their interests and needs taken into account. Furthermore, understanding the
applicable human rights standards and recognizing the specific challenges that
may be faced in different contexts by indigenous peoples, women, national or
ethnic minorities, religious and linguistic minorities, children, persons with
disabilities, and migrant workers and their families, and other such groups,
including with regard to ensuring meaningful consultations and effective access
to remedy.
(vii) Cooperating with, and refraining from weakening the integrity of
judicial processes for victims to access remedy for negative impact.
Furthermore, cooperating with civil society organizations and human rights
defenders that seek to address barriers to access to remedy for victims of
negative impact.
22
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