A/HRC/23/36 (iv) Improve communications infrastructure and the accessibility and affordability of information and communication technologies in rural areas and poor communities, including by providing training to people living in poverty, in particular women. (v) Require prompt public notification of decisions following participatory processes, including the reasons and considerations on which it is based. (e) Accountability: (i) Ensure that participatory mechanisms have built-in complaint and grievance procedures, which establish clear lines of responsibility at the national, regional and local levels. Mechanisms must be confidential, accessible even in remote rural areas and provide diverse and cost-free means of access in all relevant languages. (ii) Provide an accessible way for the public to hold public officials accountable for violation of the right to participation, as well as for any abuse during participatory processes. (iii) Institute effective systems of monitoring and evaluation of participatory processes ensuring the involvement of people living in poverty. (iv) Require public officials to publicly justify their eventual decisions or actions in light of public participation. (v) Train judges, lawyers and law enforcement officials to enhance judicial oversight and to prosecute any infringement of the right to participation. (f) Empowerment: (i) Involve people living in poverty in setting the agenda and goals for participatory processes. (ii) Take all appropriate steps to enhance the capacity of people living in poverty to participate in public life, including by: a. Improving the accessibility and quality of education services provided to the poorest sectors of the population. b. Ensuring educational programmes transmit the necessary knowledge, including human rights education, to enable everyone to participate fully and on an equal footing at the local and national levels. c. Launching public education campaigns on issues that affect people living in poverty, such as the environment, human rights, development and budgeting processes. (iii) Include capacity-building activities in participatory processes. (iv) Respond to demands for participation emanating from communities living in poverty, and enable participatory processes to be promoted from below. (g) Supporting the role of civil society: (i) Recognize the rights of civil society organizations to participate in the design, implementation and evaluation of public policy. 22