A/HRC/32/35 88. Of increasing use in the field is the International Organization for Migration displacement tracking matrix, a tool for tracking and monitoring displacement and identifying locations where internally displaced persons settle. In addition, the REACH initiative was created in 2010 by the non-governmental organizations IMPACT and ACTED and the Operational Satellite Applications Programme of the United Nations Institute for Training and Research to facilitate the development of information tools and products that enhance the humanitarian community’s decision-making and planning capacity.26 REACH promotes better understanding of crisis-affected communities within settlements by collecting data in a systematic and comprehensive way, helping to provide the information required for designing, planning and evaluating aid- and evidence-based humanitarian action. 89. Importantly, local non-governmental organizations and volunteer organizations consistently demonstrate their value and importance in local support to internally displaced persons and often involve members of affected communities with strong ties to and knowledge of them. Policymakers should support, enhance the capacity of and work closely with such organizations to help them better understand and address the needs of internally displaced persons and displacement-affected communities, and to ensure that the views and wishes of those persons are heard and respected in decision making bodies. IV. Conclusions and recommendations 90. The overall picture of internal displacement globally in 2016 is alarming, with unprecedented numbers of internally displaced persons, ongoing and protracted situations in which progress towards durable solutions has stalled and massive new displacement crises that threaten to further deteriorate. The picture is in fact more dramatic than that presented by existing statistics, since these do not include causes of displacement, such as development projects and business activities and generalized and criminal violence. The situation constitutes a global crisis requiring bold, innovative and concerted action at all levels, from the local to the international levels, as well as new and enhanced partnerships and collaborations. 91. The United Nations and the international community must demonstrate their commitment to addressing internal displacement effectively. Enhancing the mandate of the Special Rapporteur to a Special Representative of the Secretary–General, with appropriate staff and resources to effectively address internal displacement within and outside the United Nations and in dialogue with Member States and all relevant stakeholders, would be a valuable step in that regard. 92. New approaches are required by the international community in collaboration with national Governments. However, the international system is already overstretched by the number of complex, large-scale internal displacement crises. With finite resources, the primary responsibility of national Governments to address internal displacement must be recalled, allowing international humanitarian and development partners to focus their efforts where they are needed most. 93. Raising awareness of neglected internal displacement situations in which internally displaced persons are unprotected and lack assistance, including displacement caused by generalized violence, discrimination and discriminatory policies, and development, should be a high priority of national Government and the international community. 26 See www.reach-initiative.org/reach/about-reach. 21