A/HRC/25/27
there is a resulting lack of confidence in all other aspects of governance. A sustained
effort should therefore be made to integrate human rights principles and standards
into the public service and into governance more broadly.
76.
These principles and standards should be promoted and instilled in the national
public service through education and capacity-building programmes that are
mandatory for all those delivering or administering public services.
77.
Practical measures that can be adopted to further the implementation of a
human rights approach to public services include: (a) integrating human rights
considerations in the recruitment of personnel; (b) providing human rights training
and guidance for all staff; (c) incorporating human rights into codes of conduct and
practice; (d) establishing transparent, responsive, inclusive and participatory
approaches to public service; (e) providing incentives for achievements in human
rights and public services; (f) integrating and applying human rights standards across
all services, alongside legal and financial implications; (g) creating adequate grievance
mechanisms and effective remedies; and (h) systematically measuring the impacts of
service delivery on internationally guaranteed human rights.
78.
International efforts relating to public service improvement are fragmented
across a number of international treaty regimes and organizations. There is a need for
human rights-based policy coherence and coordination to support public service
improvements globally.
79.
International financial and trade institutions have a significant impact on
public service provision through their policies and rules. There is a need for better
synergy between international financial institutions and United Nations mechanisms.
This may also assist in moving towards a credible and transparent global
accountability framework in relation to public service, in a manner consistent with
human rights obligations.
18
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