A/HRC/41/35/Add.1 (d) Investigate, thoroughly and impartially, incidents of journalists and human rights defenders being hacked, respond appropriately and take steps to ensure the non-repetition of such acts. Pluralism and diversity in communications 77. The Special Rapporteurs call upon the relevant authorities to: (a) Ensure that the allocation or renewal of radio and television licences is guided by democratic criteria and pre-established, public and transparent procedures that serve as a check on the possible arbitrariness of the State and guarantee equal opportunities for all persons and sectors concerned; (b) Establish an advisory council or forum for all the stakeholders involved (public, private, commercial and community media), in order to engage in a dialogue on the general framework for spectrum allocation, in a case-by-case review of the rights already granted to beneficiaries in good faith, and in the establishment of new allocation processes. 78. With regard to community radio, the Special Rapporteurs call upon the relevant authorities to: (a) Ensure the implementation of legislation to promote community radio and ensure that radio-spectrum space is reserved for community media; (b) Ensure that the competitive bidding processes are differentiated from those established for the private sector, so that genuine community media do not have to compete with private actors according to the same criteria; (c) Create sector-support funds under transparent allocation mechanisms and in accordance with objectives that respect the independence and autonomy of indigenous communities and peoples; (d) Provide training support so that local initiatives can ensure rural and indigenous access to information and communications. 79. With regard to public broadcasting, the Special Rapporteurs call upon the relevant authorities to: (a) Encourage the development of public media, leading ultimately to an independent public broadcaster accessible to all people in Ecuador; (b) Make public service media accessible to all and ensure that such media represent the views of a wide spectrum of political and social interests, including those of vulnerable groups. A diverse and plural media system should include public broadcasting with sufficient economic and human resources so that they do not close owing to a lack of such resources; (c) Develop public media protocols and measures to guarantee both pluralism in coverage, especially in electoral contexts, and the independence of journalists and analysts from government influence. Access to information 80. The Special Rapporteurs call upon the relevant authorities to: (a) Promote a culture of transparency, accountability and facilitation of public access to information, and train public servants accordingly about the need to be responsive to requests for information; (b) Issue general guidelines for dealing with requests for access to public information and establish standard processes for responding to access to information requests in a manner that is compatible with international human rights; (c) Support the Office of the Ombudsperson, as the guarantor of the organic law on transparency and access to public information, in exercising its power to enforce the law against government agencies and use the remedies of access to 17