A/HRC/16/56 make known any incidents of violence. In most cases, children are unaware of the existence of such services, lacking information about where to go and whom to call to benefit from advice and assistance, to overcome trauma and re-shape their lives. Overall, they feel uncertain as to whether and how impunity can be fought. B. Objectives 6. With these concerns in mind, the report was developed with the following objectives: (a) To provide an overview of available models of accessible and child-sensitive counselling, complaint and reporting mechanisms established at the governmental level, and as developed by independent institutions and civil-society and community-based organizations; (b) To draw attention to positive developments, as well as challenges, in the use of such mechanisms, including in terms of accessibility, confidentiality, child participation, effectiveness, safeguard of privacy and protection of victims of violence, including sexual violence and exploitation; (c) To highlight legal obligations, roles and responsibilities of State institutions and other key stakeholders; (d) To make recommendations for the strengthening of effective, child-sensitive counselling, complaint and reporting mechanisms to protect children from violence. C. Methodology 7. The report was developed with the following methodological approach: (a) A literature review of relevant documentation; (b) An expert consultation organized by the Office of the United Nations High Commissioner for Human Rights and the Office of the Special Representative of the Secretary-General on Violence Against Children, with the participation of the Special Rapporteur on the sale of children, and a cross-regional group of governmental and nongovernmental experts, national independent institutions for children’s rights, United Nations agencies and the Committee on the Rights of the Child; (c) Request for information sent to Permanent Missions to the United Nations, as well as to United Nations departments, funds, programmes and specialized agencies, and other regional and inter-governmental organizations, which generated significant contributions.3 A questionnaire circulated to UNICEF country offices also yielded 3 4 Replies were received from Argentina, Austria, Brunei Darussalam, Canada, Colombia, Cyprus, Germany, Greece, Hungary, India, Ireland, Lebanon, Lithuania, Mauritius, Mexico, Monaco, Pakistan, Portugal, Qatar, Russian Federation, Spain, Switzerland, Turkmenistan, Ukraine and Uzbekistan. United Nations contributions to the report were sent by: United Nations Integrated Peacebuilding Office in the Central African Republic (BINUCA), International Labour Organization (ILO), United Nations Interregional Crime and Justice Research Institute (UNICRI), United Nations Office on Drugs and Crime (UNODC), United Nations Assistance Mission for Iraq (UNAMI), United Nations Integrated Peacebuilding Office in Guinea-Bissau (UNIOGBIS), Office of the United Nations High Commissioner for Refugees (UNHCR), United Nations Children’s Fund (UNICEF), Innocenti Research Centre, and the World Food Programme (WFP).